Chirp Privacy Policy

Introduction

Below is a description of what data we gather from you as a visitor to our various publicly-accessible websites, www.Chirp.io. For ease, we will call all these publicly-accessible websites the “Chirp Site” for short. Also, included below is a description of why we collect and how we use the data we collect on the Chirp Site, along with the Software Development Kit, “the SDK”. In this notice, the words “our,” “us,” “we,” and “Chirp” refer to Asio Limited and our affiliates (which includes any person or entity that controls us, is controlled by us, or is under common control with us, such as our subsidiary, parent company, or our employees). Before you submit any information on or through the Chirp Site, please carefully review this notice. By using any part of the Chirp Site, you consent to the collection, use, disclosure and sharing of your information as further outlined below in this notice.

What data we collect, how and why we use it.

What personal information do we collect from the people that visit our blog, website or app?

When registering on the Chirp site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience (we may collect information such as IP address and additional personal information) - we collect and keep this information. You can chose not to give us this information - but it will affect your use of our products and services. You can ask us to remove all your personal information we hold by emailing contact@chirp.io - but it will affect your use of our products and services. Please allow 5 working days to implement this.

When do we collect information?

We collect information from you when you subscribe to the newsletter, Open a Support Ticket or enter information on our site to apply for a SDK, along with other forms filled. We also have google analytics enabled which will keep some data such as where you click and various other bits of information.

How do we use your information?

We may use the information we collect from you when you sign up for our newsletter and surf the website, or use certain other site features in the following ways:

  • To analyse use of the website
  • To follow up with you after correspondence (email)
  • To keep internal records on who is using our products & services

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We also use trusted third-party services, such as google analytics that track this information on our behalf. This helps us understand how we can improve our Site and track performance of our advertisements. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.

Third Parties

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. However, we may share data collected from you on the Chirp Site with third-party service providers or consultants who need access to the data to perform their work on Chirp’s behalf, such as a website analytics company or our third party email marketing platform, marketing agency, etc. These third party service providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances that they will appropriately safeguard the data.

Third-party links

Occasionally, at our discretion, we may include links to third-party websites (such as twitter, linkedin, news websites, etc). These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Compliance

We may disclose your data to a third party if

  1. we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request (including to meet national security or law enforcement requirements),
  2. to enforce our agreements and policies,
  3. to protect the security or integrity of the Chirp Site or our services and products,
  4. to protect ourselves, our other customers, or the public from harm or illegal activities, or
  5. to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury. If Chirp is required by law to disclose any of your data that directly identifies you, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. Further, we object to requests that we do not believe were issued properly.

Google

We have implemented the following:

  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Affiliates

We may share data collected from you from the Chirp Site with our affiliates. We all will only use the data as described in this notice.

Business transfers

If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you through our website may be part of the assets transferred or shared in connection with due diligence for any such transaction. Any acquirer or successor of Chirp may continue to use the data we collect from you through our Site as described in this notice.

Aggregated or de-identified data

We might also share data collected from you from the Chirp Site with a third party if that data has been de-identified or aggregated in a way that does not directly identify you.

International Operations and Transfers Out of the EEA and Switzerland

Please note that when you visit the Chirp Site, your data may be sent to the United States and possibly other countries. We store data about Chirp Site visitors on servers located in the United States, and we may also store this data on servers and equipment in other countries.

Information for Children

We do not knowingly collect any personal information directly from children under the age of 13. If we discover we have received any personal information from a child under the age of 13 in violation of this Policy, we will take reasonable steps to delete that information as quickly as possible. If you believe we have any information from or about anyone under the age of 13, please contact us at contact@chirp.io.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old. We do not let third-parties, including ad networks or plug-ins collect PII from children under 13

Data Security

How we secure your data

We use appropriate security measures to protect the security of your data both online and offline. These measures vary based on the sensitivity of the information that we collect, process and store and the current state of technology. Please note, though, that no website or internet transmission is completely secure, so while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email In the very unlikely case of a data breach - there is no need to worry, we store very little data on this website. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

How we treat Do-Not-Track Signals/ California Do-Not-Track Disclosure

Chirp does not currently respond to web browser’s Do-Not-Track signals. You can learn more about Do Not Track here.

How we tell you about changes to our privacy practices

We may change our Website Privacy Notice from time to time. If we make changes, we’ll revise the “Last Updated” date at the top of this notice, and we may provide additional notice such as on the Chirp Site homepage. If we make any material changes to this notice, Chirp will notify you of those changes through a notice on the Chirp Site or through other reasonable means of communication, such as email. We will comply with applicable law with respect to any changes we make to this notice.

How to make choices about your data

Deletion, access, and changes to your data

To request deletion of, access to, or to make changes to data we’ve collected from you via the Chirp Site, email us at contact@chirp.io . Please note that even if you request that we delete data we’ve collected from you, we may still retain data collected from you in an aggregated or anonymized form that does not identify you. We also will not delete your data if we are legally required to maintain it.

Promotional communications

If you are receiving promotional emails from us, you can choose to stop receiving those by following the unsubscribe/opt-out instructions in those emails. You can also opt-out by contacting customer support.

Cookies and tracking technologies

How you make choices about cookies and other tracking technologies depends on the type of cookie or tracking technology being used. We currently do not honour ‘Do no track’ requests.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below. Asio Ltd (trading as Chirp) 97 Tottenham Court Road London W1T 4TP United Kingdom Contact@Chirp.io